Choosing a Specific Ticket Form from Guide
BeantwortetWe have two active Ticket Forms in our Zendesk account. One of them is our Default Ticket form, and the other is a Form we added to be used for a specific marketing promotion through the web widget.
In our Guide, customers are able to choose between both forms when submitting a ticket, and don't want them to be able to choose at all. I only want them to have access to the Default form.
Is there a way to scope the Requests page to only one form?
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Hi Reagan 👋
This is possible with two steps on the theme/template
- adding some javascript to script.js
- change the urls of the new request page directly to the specific form (each form has a unique url)
This piece of code hides the form selector on the request pagesif (window.location.href.indexOf('/requests/new') > -1) {
document.querySelector('.request_ticket_form_id').style.display = 'none';
} -
Hi Reagan!
If you wish your end-users to only have the option to access the Default ticket form only and won't have the option to choose, this is possible with two steps on the theme/template in Guide admin; as mentioned by Kay.
Adding some javascript to script.js
Change the URLs of the new request page directly to the specific form (each form has a unique URL)
This piece of code hides the form selector on the request pages
if (window.location.href.indexOf('/requests/new') > -1) {
document.querySelector('.request_ticket_form_id').style.display = 'none';
}Best,
Customer Advocacy Team
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