Choosing a Specific Ticket Form from Guide

Beantwortet

2 Kommentare

  • Kay
    Community Moderator

    Hi Reagan 👋

    This is possible with two steps on the theme/template
    - adding some javascript to script.js
    - change the urls of the new request page directly to the specific form (each form has a unique url)

    This piece of code hides the form selector on the request pages

    if (window.location.href.indexOf('/requests/new') > -1) {
    document.querySelector('.request_ticket_form_id').style.display = 'none';
    }
    0
  • Jenmark Alcover
    Zendesk Customer Advocate

    Hi Reagan!

    If you wish your end-users to only have the option to access the Default ticket form only and won't have the option to choose, this is possible with two steps on the theme/template in Guide admin; as mentioned by Kay.

    1. Adding some javascript to script.js

    2. Change the URLs of the new request page directly to the specific form (each form has a unique URL)

    This piece of code hides the form selector on the request pages

    if (window.location.href.indexOf('/requests/new') > -1) {
    document.querySelector('.request_ticket_form_id').style.display = 'none';
    }

    Best,

    Customer Advocacy Team

    0

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