Articles listed as "In Progress" with no changes?

Beantwortet

13 Kommentare

  • Patrick Morgan

    tagging Katarzyna Karpinska as requested

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Ahh sorry, misunderstanding :) I'll create a support ticket for you :)

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  • Megan Simpson

    I'm experiencing the exact same issue that Patrick has described above. Can someone let me know why this has occurred? Or do I also need to raise a ticket? 

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Megan Simpson Can you please describe to me in a little more detail what you are experiencing?

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  • Megan Simpson

    It's pretty much the exact same scenario as outlined above. I have just over 50 articles that are currently showing as being in progress but they haven't actually been edited. Most of the articles are many years old and have no recorded edits. I'm a bit confused why they are suddenly showing as being in progress. Since it's so similar to the original poster, I thought I'd mention it in case it's a bug. 

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Megan Simpson Yes, we definitely need to investigate that. I've created a ticket to follow-up on it, let's continue the conversation over there.

     

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  • Levi Miller

    I am also creating a ticket as i am also facing this issue, I hope the team will resolve my query as soon as possible. Thanks.
    Regards: yo whatsapp

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  • Katarzyna Karpinska
    Zendesk Product Manager

    To All! Thank you for raising this problem, we think we have identified the source of the problem and we hope to get it fixed in next few days.

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  • Katarzyna Karpinska
    Zendesk Product Manager

    This issue should be solved. Thank you all again for raising it up.

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  • Helena Jerney

    Katarzyna Karpinska I still have this issue, is there something I need to do to clear it? 

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Helena Jerney, thanks for letting us know. I'll create a ticket for you, so it's easier to discuss the details of your problem.

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  • Falcon Apk

    I also created a ticket a couple of months ago but didn't receive any response from the team. Hope my query will resolve soon. 

    Regards FalconAPK

     

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Falcon Apk

    Would you mind sharing your ticket number so I can follow up on it?

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