Feature request: Edit/delete a comment on a ticket

Nicht geplant

4 Kommentare

  • Offizieller Kommentar
    Nicole Saunders
    Zendesk Community Team

    Thanks so much for sharing your feedback! This is a request we have heard several times over the years. The product team has evaluated the suggestion and weighed the pros and cons, and ultimately determined that ticket comments are intended to be a System of Record, and enabling edits would break the integrity of that record. 

  • 岡田 健

    I see your point.

    Even from that viewpoint, we can "mark" a comment deleted and hide it by default like resolved comment thread of GitHub PR. Doesn't it work?

  • Nicole Saunders
    Zendesk Community Team

    That is a fair point and a potential solution to the problem. It would be a substantial change to the core functionality of the product, however. I will pass the suggestion along to the product team and they'll follow up here if they have additional thoughts or questions.

  • James Powell

    I would value this.  Often there's junk in an originating email which obscures the actual question (ranging from 'hello how are you' paragraphs to embedded images from the signature, etc) and I would like to log a summary of the issue as a comment and hide the original comment so it's there for reference.

    Currently I create a new ticket by hand and delete the original, which is a little counter to Zendesk's stated objective of being the system of record


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