Mobile app to make chat available 24/7

Beantwortet

3 Kommentare

  • Amie B

    Hey Jose,

    Zendesk already have a Chat app for this. It's available on both iOS and Android. Here's the link to the iOS version:

    https://apps.apple.com/us/app/zendesk-chat/id549057844

    Best,

    Amie

    -2
  • José Lucas Lara de Melo

    Hi Amie, 

    I am confused. I got in touch with you guys from Zendesk to ask if there were an app for the functions that I described and the agent told me that there were not. She told me to post this feedback here. So do you guys have it or not? 
     
    The ticket number of my solicitation was https://support.zendesk.com/hc/requests/6441532 it is in Portuguese, but you may wanna contact Ingrid (the agent who answered me) to clarify this question. 
     
    I have to say that I am very frustrated with my experience with Zendesk's support team. Ingrid didn't seem very willing to help and now I receive contradictory information. 
     
    Regards,
    José Lucas
    0
  • Amie B

    Hey Jose,

    Perhaps Ingrid misunderstood what you were looking for? 

    I assume the app I've shown you is what you're looking for as that is what I deciphered after reading your original post. 

    I can confirm that Zendesk create the Zendesk Chat app, it's still available in both the Android and iOS stores for download and readily available for any Zendesk agent to use to respond to chats on the go. 

    Here's some documentation from the Zendesk Help Centre on the chat app itself as further confirmation for you:

    Providing mobile chat support

    How does the chat mobile app work

    How do agents sign in to the mobile chat app

    Hopefully, this gives you some peace of mind. :)

    Best,

    Amie

    0

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