"Mark as solved" button may not appear in some cases.

1 Kommentare

  • Dwight Bussman
    Zendesk team member

    Greetings Yuta,

    Firstly, sorry for the delay in getting back to you herein.

    I'm not sure that I follow what you're asking: if the requester of the ticket is an agent/admin, I would expect them to be taken into the Support interface when attempting to open one of their tickets from the Help Center Request List. Could you please share a screenshot/recording so that I'm sure I understand your question properly?

    I'd also be happy to work through this in a more private conversation within a ticket if you'd prefer. If so, please contact our support team so we can discuss this further.


    Dwight B. | Customer Advocate

    Zendesk Experience Research Panel


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