[Messaging] Auto detect website language?

6 Kommentare

  • Shiyu Zhu
    Zendesk Product Manager

    Hi Ashely, 

    The "was it helpful" text after articles should be translated. Could you confirm that you've enabled the auto-translation feature in Flow Builder 

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  • Ashley Yau

    Hi Shiyu Zhu,

     

    Thanks for the reply. 

     

    I have checked with your help desk colleague before, he was telling me the auto-translation only works after customer has been directed to an agent, therefore it won't translate the "Was it helpful". Is that true? Please clarify, thanks.

    Regards,

    Ashley

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  • Shiyu Zhu
    Zendesk Product Manager

    Auto-translation in Flow Builder translates your flow into 18 supported languages. Depending on the browser locale, Answer Bot is able to talk to your end-users in the matching language and that includes having "was it helpful' translated into the local language. 

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  • Ashley Yau

    Shiyu Zhu You mean the flow will translate according to the language of customer's browser but not the language customer is using in the bot?

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  • Shiyu Zhu
    Zendesk Product Manager

    That's correct. Answer Bot language is determined by the browser locale.

    For example, if the end-user browser language is in French, when they open up the web SDK, Answer Bot will be rendered in French. 

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  • Ashley Yau

    Shiyu Zhu To confirm we are on the same page, you mean auto translate works for flow builder too? or just works on the answer bot response, thanks

     

    0

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