Hi - totally new here so looking for some help!
I have a regular ticket form using fields etc and this works great for creating new tickets and a trigger sends those customers a email reply to say we got their request and what their ID is etc... then we reply back and forth etc....
I have integrated Amazon messages using ChannelReply and it works well, it created a new ticket in ZD, and we can reply in ZD and this is relayed through to Amazon.... what does not happen is the triggers. Amazon customers don't get the reply to say new ticket created.
What I am trying to do is set up an auto reply to Amazon tickets for the weekend to let customer know we are closed, and will reply on the monday morning... Any ideas on how to set this up please?
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