So my issue is that in our web widget / answering bot, it will not locate any support articles if our customers write more than one word and i cannot change the text in it.
eg. "I need help with woocommerce"
= no results
= 6 results on support articles
Fyi. All 200 support articles have multiple labels attached to improve the search function in both English and Danish.
my problem gets worse because when you open the widget it says per default:
"Ask me a question, and I will find an answer for you" ...
but instead it should say:
"What do you need help with? give me a keyword to search for"
But apparently the text is hardcoded by the development team and cannot be altered not even with api or scripts integrated to Zendesk.
This is a major issue for us as our team really needs to guide the customers over to our support articles as much as possible. currently, our help center has very little traffic but a ton of useful knowledge written as creative and light as possible.
So in short please fix your search algorithm and make it possible to change the default (faulty) text to our customers
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