Chat Queue Limit

1 Kommentare

  • Megan G

    Definitely agree with this feedback. It's nearly impossible to manage wait times without our small chat team needing to manually alternate going invisible and online in order to control our volume. There should definitely be a feature to adjust the queue so that smaller chat teams can be successful. 

    Also, seems like this feedback has been generated for a long time now: https://support.zendesk.com/hc/en-us/community/posts/360029601613-Department-Chat-Queue-Limit

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