Chat Queue Limit

3 Kommentare

  • Megan G

    Definitely agree with this feedback. It's nearly impossible to manage wait times without our small chat team needing to manually alternate going invisible and online in order to control our volume. There should definitely be a feature to adjust the queue so that smaller chat teams can be successful. 

    Also, seems like this feedback has been generated for a long time now: https://support.zendesk.com/hc/en-us/community/posts/360029601613-Department-Chat-Queue-Limit

    5
  • Erin

    I think this is great feedback and really represents one of our concerns. We definitely try to do our part as far as manually opening and closing the gates so to speak, but I think having this feature could really up efficiency on the platform.

    4
  • Rudolph

    Strongly agree with this feedback! This seems like a feature that should be standard, and I know it would greatly benefit our team who also has a small (but mighty) chat crew.

    4

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