Support desk echo chamber

1 Kommentare

  • Eric Gao
    Zendesk Team Member

    Hi Dominic,

    If you're referring to receiving spam emails/tickets in your Zendesk instance, you could create triggers to auto-close tickets based on certain criteria (e.g. the ticket subject contains a certain word). We recommend checking out the trigger conditions reference here: https://support.zendesk.com/hc/en-us/articles/115015611647

    If you're referring to your general email inbox instead, you'll need to configure rules within your email client to automatically route these emails to spam.

    Warm Regards,

    Eric G. Gao | Technical Support Architect | Zendesk

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