Restrict agents from changing Display Name

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2 Kommentare

  • Sydney Neubauer

    We have the same problem. Agents change their names to just their first name so when searching them up, all we see are 4 Brittany's

  • Sarah Darmawan
    Zendesk Product Manager

    On both Chat and Messaging, agents can change their display names via Display Name or Alias on their Profile Settings respectively.

    We don't have any plans to work on restricting agents from doing so in the next year.

    We're committed to involving our users in building our product roadmap - we'll keep a lookout for similar requests in community posts.


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