We have the agent workspace and have switched to messaging instead of chat.
Please could someone tell us how to get the click through rate, resolution rate and rejection rate when the channel is "answerbot"? We have figured out that this references our MESSAGING answerbot (not email) but we need to be able to see these figures to see how well it is working. Any ideas?
If we change the channel to "emails" we can see these boxes populated, we want this for answerbot too.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.