How to update new defined tag automatically in Explore?

Beantwortet

4 Kommentare

  • Chandra Robrock
    Community Moderator

    You could consider creating a Standard Calculated Attribute using this formula:

    IF STARTSWITH([Ticket tags],"bug")
    THEN TRUE
    ELSE FALSE
    ENDIF

    Once built, you can then add that Standard Calculated Attribute as a filter to your query and select "true." That should allow you to see only the ticket tags that start with the word "bug."

    1
  • Edwin

    My report works now. Thanks Chandra a lot :)

    0
  • Edwin

    Hi Chandra Robrock,

    May I ask if my requirement is filter the ticket tag contain "bug" , e.g.  "xbugabc". Which formula fits?

    0
  • Chandra Robrock
    Community Moderator

    Of course! In that case, you'd likely want to use the CONTAINS function. Ex: CONTAINS([Ticket tags],"bug")

    You can find a full list of functions that Zendesk Explore offers here.

    0

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