In Messaging we can’t rename ticket subject like we used to in legacy Support. Zendesk support told us (ticket #6505681) that “At this very moment, this is an expected behaviour. This is already being discussed on our end and, while we cannot accommodate this request at the moment, I would advise creating a post on our Product Feedback forum”.
Interesting that Zendesk support team still uses old Support and and constantly takes advantage of the ability to rename the subject of tickets. Last week Zendesk announced that it’s moving to Messaging in August. We’ll see :)
We need to rename ticket subject in two cases:
- for pending tickets, to quickly find a ticket with the any problem
- for incidents when you need to find the root ticket by its name
Please add this feature.
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