Sandbox SSO & Integration testing

2 Kommentare

  • Michael Rieder

    Paul Hendrix we have set up SSO in our sandbox by setting the configuration under [yoursandboxaccount].zendesk.com/admin/security/sso

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  • Paul Hendrix

    Michael Rieder, thank you for the note.

    I was successful at setting up SSO in my sandbox from the Zendesk side, but for JWT SSO, the return-to URL in the location header does not match what is returned in my production environment, which is breaking the SSO integration flow from my IDP.  After opening a support ticket, I was directed by Zendesk support to come here to request full SSO support be added to sandboxes as it is currently officially not supported per the Zendesk documentation. 

    https://support.zendesk.com/hc/en-us/articles/203661826-Testing-changes-in-your-Standard-sandbox-Enterprise-

    The sandbox does not replicate the following items:

    • Help Center content and customizations
    • Zendesk Talk data
    • Zendesk Chat data and customizations
    • Security settings (including SSO)
    • API tokens
    • Apps and integrations
    • Conditional fields
    • Twitter user identities
    • Zendesk Support triggers, automations and custom fields

    Testing integrations, be they standard apps or SSO auth, seems to me a primary use case for a sandbox.  Not having these workflows officially supported by the Zendesk sandbox is restrictive. 

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