I need to test a change to my production SSO integration without breaking authentication in my production environment. I understand that the Zendesk Sandbox does not support SSO. I also need to test some apps and integrations that I am trialing and do not want to interfere with production.
I understand (see below) that neither of these are supported.
I understand a Sandbox is useful for testing layouts, but I'd really like to be able to test meaningful integration changes without interfering with production. I don't need to load any meaningful data into the sandbox with these tests, but I do especially need to test auth flow changes without having to take my production site offline.
I've highlighted the items below that are the most significant gaps for me. The most important for me right now is SSO testing.
- Help Center content and customizations
- Zendesk Talk data
- Zendesk Chat data
- Security settings (including SSO)
- API tokens
- Apps and integrations
- Conditional fields
- Twitter user identities
- Zendesk Support triggers, automations and custom fields
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