Using ticket type Task for set follow ups

2 Kommentare

  • Colin Piper

    Mans, this is quite an ingenious method of achieving the goal. Good tip.

    Just like you however, I hit the same lack of "time" control when posting an alternative method a while back. There is no solution unless you wish to use an external service to manage the time. What I am thinking about here is a notification target, a webservice and the use of the api to set a tag when the time is exceeded.

  • Jennifer Rowe
    Zendesk Documentation Team

    Måns, thanks for sharing this great tip! I'm sure others will find it helpful.


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