iOS SDK: is there any way to notify user about new comment in ticket?

Beantwortet

5 Kommentare

  • Offizieller Kommentar
    Paul Lawless
    Aktionen für Kommentare Permalink

    Since Version 1.2. We have support for Push Notifications. The Zendesk Mobile SDK can be set up to notify the end user when an agent posts a public comment on their request.

    See this page for details.

    https://developer.zendesk.com/embeddables/docs/ios/push_notifications

     

  • Suzana Bueno
    Aktionen für Kommentare Permalink

    Was just going to ask this! We have implemented the iOS SDK and would love to know how this can be done.

    0
  • Andrey
    Aktionen für Kommentare Permalink

    The only way I know is to force user to set his email before creating a ticket. So that any response will be sent to users email.

    0
  • Andrey
    Aktionen für Kommentare Permalink

    But I'd prefer to get Push Notifications. Looks like it is not supported in SDK.

    0
  • Dmitry
    Aktionen für Kommentare Permalink

    I would like to know that too. It could be a callback or so.

    0

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