Community tips for customer satisfaction (CSAT) surveys
AngeheftetSome of our customers have shared great tips about customer satisfaction!
Check out these tips or share your own tip for customer satisfaction.
Tips from the community:
- Enhance your CSAT survey with Mr. Smiley and Mr. Sad faces
- Tracking key communications with customers
- Allow customers to opt out of satisfaction surveys
- Using the Pending feature to your advantage
- Using Triggers to get the most out of Customer Satisfaction
- Create different customer satisfaction follow up emails for different scenarios
- Satisfaction
- Sorting customers according to their satisfaction
- Restricting satisfaction surveys by date
- Add a cool-down period to satisfaction surveys
Tips from the Zendesk team:
- Customizing your customer satisfaction survey (Zendesk support tip)
- Five crazy tips for higher CSAT ratings that work (Zendesk support tip)
- Changing bad satisfaction ratings to good (Zendesk support tip)
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New tip for customer satisfaction. Thanks, Alex!
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We haven't had a new CSAT tip in a while! But this is a good one. And Andrew reports his CSAT responses have gone way up since implementing this.
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Thanks for the updated tips, Jenn! Glad to have stumbled upon these awesome CSAT tips!
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Great new tip from our moderator Graeme!
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Is it possible to request the additional functionality to customize the landing page that users are taken to, to complete the survey?
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Hey Ben,
I'd be happy to pass your feedback along to the appropriate team! What sort of functionality are you looking for on the CSAT landing page?
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hey Brett,
The goal would be to customise the CSAT landing page in the same way that you would customise guide for example with custom html and css allowing us to provide a landing page with the look and fell of our business.
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Thanks for taking the time to share this with us Ben! I'll be sure to pass this feedback along internally :)
Cheers!
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IS there an option that clients just click on the link but does not take them to a page to give feedback?
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Hello Aaron dempsey,
As the base product stand, there are no immediate plans to implement this update. I would recommend posting in our Support Product Feedback forums so our developers can consider your suggestion or future updates.
Best regards.
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