Guide community tips for Help Center

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142 Kommentare

  • Jennifer Rowe
    Zendesk Documentation Team

    Another great tip from Customer Support Theme:

    2
  • Jennifer Rowe
    Zendesk Documentation Team

    A great new tip from Scott about setting up redirects for articles using JavaScript:

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  • Jennifer Rowe
    Zendesk Documentation Team

    Looks like Andrea was so inspired by the konami code tip that she wrote another HC tip herself.

    The latest addition is:  Add "promoted articles" to front page and modify text in multiple languages - contributed by Andrea Saez

    And she says there are more to come. :)

    1
  • Wes Drury

    @Jennifer - At this time you can't edit or customize the Search results.  Maybe this is something Zendesk can look at it and add to their Roadmap as it would be a nice feature to have.

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  • Jennifer Rowe
    Zendesk Documentation Team

    Cool new tip from our friends at Diziana:

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  • Jennifer Rowe
    Zendesk Documentation Team

    New tip from Team Diziana!

    Change banner image of HelpCenter for each language - contributed byTeam Diziana

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  • Jennifer Rowe
    Zendesk Documentation Team

    Hi again Aron,

    I got one tip from the author of that archived tip. 

    He uses GitHub gists, which have an embed link. So the code is hosted elsewhere, but you can embed it in an article and it shows up highlighted and looks nice in the article.

    Hope that helps!

    1
  • Jennifer Rowe
    Zendesk Documentation Team

    I thought that people subscribed to this article "Help Center community tips" might like to get updates when things are added (and you won't get notification unless I add a comment, so here you go.)

    So, the latest addition is a tip from Zendesk: 

    But there have been several additions in the last week or so, including three new community contributions from Wes.

    Check them all out!

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  • Leon Parkinson

    Hi, I have recently noticed that the option to insert iframes is no longer available in articles within HC as it was within Forums or is this option just different?

    Also i am looking for a way automatically post articles in to the HC preferably by emailing these across to a designated mailbox. We have weekly reports that are generated outside of zendesk and would like to get them visible to our customers in an automated way, any suggestions or guidance would be great.

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  • Samantha Lester

    @leon You can still use HTML code so I think you would be able to add iframes as long as you have the HTML code for them. (Sorry for butting in; a Zendesk person will probably have a better answer!)

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Just added a hot new tip!

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  • Jennifer Rowe
    Zendesk Documentation Team

    Two new tips:

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  • Jennifer Rowe
    Zendesk Documentation Team

    Two more tips, one from community and one from support:

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  • Andrea Saez

    lol @ konami code.. now i must do this!

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  • Jennifer Rowe
    Zendesk Documentation Team

    Another great HC tip from Andrea!

    Plus one from newcomer Jan!

    Enjoy!

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Two more tips from Andrea and Wes. There's no stopping those two! What great tips they are sharing!

    And I added a link to our new  Help Center CSS Cookbook from Charles on our docs team.

     

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  • Jennifer Rowe
    Zendesk Documentation Team

    Two additions:

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  • Jennifer Rowe
    Zendesk Documentation Team

    Just added:

    Show less than six articles in Help Center - contributed by Wes

     

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Just added!

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  • David

    Has anyone talked about how to add a live search component to the Help Center?

    0
  • Wes Drury

    @David - Are you referring to a Search bar that will automatically show suggested articles as you are typing similar to what the search does here on the Zendesk site.  

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  • David

    Yes, although ideally it would be nice if it showed actual article titles, rather than suggested search terms, which is what the search bar here seems to do.

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  • Laura D.

    I'm not sure how you'd add this as it's own piece of functionality but I did want to let you know we will be bringing the "live" search to Help Center down the road - I'm not sure if it'll be the same exactly the same as the Web Portal version but the idea is the same, to help spare you from having to type everything in. It doesn't look like this will be happening in very quickly but it is planned. 

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  • Wes Drury

    @Laura & David - Thanks for the update and thats good to know.  I was talking this over with one of my developers and we will probably need the API in place in order to accomplish this.  With the Help Center API it may be able to query the articles only in the search results like David suggested.  I will look at this functionality more once the API gets into place.

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  • David

    Great! Would be very interested in an update when that becomes more available. Thanks for all the work you've done, Wes.

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  • Laura D.

    That's a great idea Wes! We'll make sure to let everyone know when the API is availble. 

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  • Jennifer Rowe
    Zendesk Documentation Team

    Just added from our support team:

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  • Andrea Saez

    If anyone is interested, designed a simple help center template. You can find it here: http://www.pinterest.com/pin/478929741595308761/

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    I like it, Andrea. Yes, nice and simple. :)

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    I forgot to add this before! And it's so cool--can't believe I forgot to share it here.

    Here's the link to the custom HC theme created by Wes. He's already working on another. (:

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