Create a GoodData report for average time to first response for solved tickets
Here are the report parameters:
What
- Solved Tickets
- First Reply Time
How
- Week / Month / Year, etc. (whatever you want)
Filter
- Ticket Id where # MY TAG is equal to 1
This is a custom metric, the MAQL of which is: SELECT # Tickets WHERE Tag= MY_TAG
(note that mine uses "engineering" as the tag, but that's just the value I was interested in for my own report).
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
0 Kommentare