Tip: How to set a reminder on a ticket

61 Kommentare

  • Ludmila Buza

    Hi,

    The solution found by us is an automation with condition: Hours until due Date (calendar is) 4.

    If you look in the Events of a ticket, you will see that the date has a time too. Ours is 10UTC (and local is 12PM). I want the reminders at 8AM, hence the 4 hours before.

    (first automation was 8 hour since, because I thought the day started at 12AM midnight and needed the +8 hours)

    Tested and working. 

    0

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