Allow Customers To Opt Out Of Satisfaction Questionaires

6 Kommentare

  • Graeme Carmichael
    Community Moderator

    Aaron, that is a fair point and it removes the need for a dedicated support address. Although that address can be recycled elsewhere.  The preference comes down to what you consider to be the best customer experience. Is it preferable for the customer to click and have an an email generated or reply and type NOSAT or similar phrase. 

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  • Colin Piper

    Wow, excellent tip Graeme. I will be implementing this immediately

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  • Jessie Schutz
    Zendesk team member

    Awesome tip! Thank you so much for sharing it!

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  • Jennifer Rowe
    Zendesk Documentation Team

    I love this tip. Thanks so much for all the clear instructions, Graeme! I'm sure a lot of users will want to set this up. 

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  • Aaron Pewtherer

    Great tip! However ... why create a separate ticket to unsubscribe? You could also simply offer the customer to reply back with "NOSAT" and use a similar trigger above, except substituting the trigger condition with, "Comment Text ... Contains at least one of the following words ... NOSAT" to achieve the same result.

    And ... as an added bonus, you could add a Liquid Markup "case statement" and append the Notify Requester notifications to state, "You have opted out of surveys. To opt back in, reply back with GIMMESOMESAT" and add a trigger to reverse the process. :)

    Liquid Reference: https://support.zendesk.com/hc/en-us/articles/203662146-Using-Liquid-markup-to-customize-comments-and-email-notifications

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  • Shin Deming

    Excellent technology to obtain feedback from customers. It can be used not only for Opt out.

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