Email sending between Zendesk Instances

5 Kommentare

  • Graeme Carmichael
    Community Moderator

    Tony

    Sorry, but I do not have any answer for you other that ticket sharing with your customer. I understand that this might not be appropriate for you.

    There is an excellent summary of this issue by Darren here.

     

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  • Tony Zhang

    Hi Graeme,

    That's OK. I can see there are other users have same problem. I have already voted for that feature. 

    Thanks

    Tony

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  • Colin Piper

    Tony, this thread has an answer I believe: https://support.zendesk.com/hc/en-us/articles/203661466-Sharing-tickets-with-other-Zendesk-accounts

    It reads " It's not possible for a ticket to be sent from one Zendesk to another via email. All Zendesk systems are set to reject mail from other Zendesk systems as a precaution against mail looping. Ticket sharing allows us to get around this limitation, and is a more stable solution in general"

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  • Casey Dover

    I thought this issues was " resolved" but the solution did not work properly?

     

    Or am I mistaken?

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  • Jessie Schutz
    Zendesk team member

    Hi Casey,

    Can you elaborate on what you're experiencing a little bit?

    In this article, Max talks about how notifications are no longer sent between Zendesks who are set up for ticket sharing. Is that what you're referring to?

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