One our of partners use Zendesk as well. If they use their Zendesk support email to email our Zendesk support email, it is never successful. We never receive email and create a ticket. Also, there is not a spam email as well. I tried email between our real Zendesk and our Sandbox, it never works as well.
Does anyone know what happen here? And does anyone have a successful example for this issue?
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