Email sending between Zendesk Instances
Hi all,
One our of partners use Zendesk as well. If they use their Zendesk support email to email our Zendesk support email, it is never successful. We never receive email and create a ticket. Also, there is not a spam email as well. I tried email between our real Zendesk and our Sandbox, it never works as well.
Does anyone know what happen here? And does anyone have a successful example for this issue?
Thanks
Tony
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Tony
Sorry, but I do not have any answer for you other that ticket sharing with your customer. I understand that this might not be appropriate for you.
There is an excellent summary of this issue by Darren here.
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Hi Graeme,
That's OK. I can see there are other users have same problem. I have already voted for that feature.
Thanks
Tony
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Tony, this thread has an answer I believe: https://support.zendesk.com/hc/en-us/articles/203661466-Sharing-tickets-with-other-Zendesk-accounts
It reads " It's not possible for a ticket to be sent from one Zendesk to another via email. All Zendesk systems are set to reject mail from other Zendesk systems as a precaution against mail looping. Ticket sharing allows us to get around this limitation, and is a more stable solution in general"
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I thought this issues was " resolved" but the solution did not work properly?
Or am I mistaken?
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Hi Casey,
Can you elaborate on what you're experiencing a little bit?
In this article, Max talks about how notifications are no longer sent between Zendesks who are set up for ticket sharing. Is that what you're referring to?
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