Zendesk on Zendesk: Bump Bump Solve

70 Kommentare

  • Ma. Isabella Nepomuceno
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    Hi, 

    How can this solution be applied to chat tickets? Understand that it's only for emails

    Thanks

    0
  • Jessie Schutz
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    Hi Isabella!

    The bump-bump-solve automation will work on any ticket, not just email tickets. Or this is something you want to implements within Chat itself? Like some kind of automation to bump chatters if they haven't responded in-chat in a specific period of time?

    0
  • Gregor M
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    Hello, 

    I am having issue while creating the triggers below you can see the screenshot.
    Which action I need for both triggers?

    0
  • Graeme Carmichael
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    Gregor

    It looks like you want to remove tags when your condition is met. So add an action like this:

    0
  • Pierre Merrien
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    Add the condition:

    Status: Is Not: Solved

     

    That will do it

    0
  • Pierre Merrien
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    Also, as the error suggests, you need to tell the trigger what to do next.

    Assign to: xyz (group)

    Add Tag: xyz

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  • Gregor M
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    Graeme, 
    Thanks that helped! 

    0
  • Nicole - Community Manager
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    Hi everyone - 

    Wanted to make sure you heard about an exciting conversation we're hosting in the broader Zendesk Community - an AMA-style conversation about Support triggers.

    A group of special guest experts will be joining us to answer your questions about using, setting up, and troubleshooting triggers in real time. The event will be happening Tuesday, July 23 from 11:00am-1:00pm CT. 

    You can wait until it starts to post your questions, or you can get them in early starting now! Questions posted in advance will be the first answered. 

    Here are the details: https://support.zendesk.com/hc/en-us/community/posts/360033415693-How-to-participate-in-the-Triggers-AMA

     

    Post a question to the AMA

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  • Fiona
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    This is great! I had something similar and simpler set up, but now I might upgrade to this style!

    Quick maths question: if it's set to > 72 business hours, wouldn't that be 9 business days (assuming you had set your schedule to 8 working hours a day? So if I want to do 2 business days, I'd do 16 business hours?

    Thanks!

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  • Brett - Community Manager
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    Hi Fiona,

    You're correct and if you want to account for 2 business days you'll set up your trigger/automation using 16 business hours.

    Hope this helps!

    1

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