Tips for Zendesk Talk
AngeheftetSome of our customers and advocates have shared great tips with the community about Zendesk Talk!
Check out these tips or share your own tip for Zendesk Talk.
Customer tips:
Tips from Zendesk support:
- Zendesk on Zendesk: How we rolled out Talk
- Fine Tuning: Phone support and Zendesk Talk
- Zendesk Talk: Tips from Zendesk Support
- Opening Ports on your Macintosh
Additional helpful articles and resources:
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Hi Nora , can you help me out, how create a report for an agent availability in talk, example .. Let's say i want to see for how long a determinate agent was online on talk last week, or yesterday?
thanks in advance for any help
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Hi Rene!
I have checked on this and I'm afraid that it is not possible to measure the total amount of Available vs. Unavailable time on Insights. At the moment there are no metrics for this in GoodData.
You may try to create a custom metric for this instead: Creating Custom MetricsI hope this helps!
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