Populating Custom Fields in the Help Widget

If you are using the help widget, and you want to pre-populate the ticket fields, Zendesk gives you the ability to pre-populate name and email only (see https://developer.zendesk.com/embeddables/docs/widget/api), but if you have custom fields that you want to pre-populate, this can be tricky.

Here's how I managed to do it:

$(document).ready(function(){

setTimeout(function() {
$('iframe#ticketSubmissionForm').contents().find('input[name=####]').val('Foo');
}, 10000);

});

This will:

wait for the DOM to finish loading
then wait 10 full seconds to allow the widget to asynchronously load
then find the widget iframe, search it's contents for an input field with name #### (should be a long number specific to your field - use the browser inspector to see what your number is)
add text 'Foo' to that field

Hope this is helpful to someone!

Populating Custom Fields in the Help Widget

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