Our workflow means that we have a few different ticket forms.
Not every ticket form requires a attachment, subject or description, so I need a way to hide these 3 fields but only on certain forms.
I do understand that this is not possible on Zendesk, but am thinking there must be a way to do this with coding.
Could anyone offer some example code where they have managed this? Or any tips?
Zendesk - this is something massively lacking. I hope the ability to do this will be implemented soon.
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