Hi Zendesk Experts,
I am trying to compare the actual ticket solved by an agent to the reported solved ticket for an agent.
It seems like when an agent resolves a ticket, the number of the actual solved ticket doesn't reflect immediately in the "Top Agents" --> "Tickets Solved" section of the Reporting tab.
In this an expected behavior?
If it is, how long does it take the actual solved and reported solved to be in sync?
Is there any way to force the synchronization?
Thank you for your help. Any feedback is greatly appreciated.
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