Back up your Help Center articles at the click of a button!

168 Kommentare

  • Yasmin
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    Wonderful app. Thank you! Any ideas on why only articles in one language are being exported? We have aricles in Portuguese (Default) and English but only pt-br are being exported at this time. Thanks in advance.

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  • Felix Stubner
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    @Yasmin - Thanks for getting in touch. When I first created the app I focused only on downloading the articles from the default language. Unfortunately, at this time it's not possible to download multiple localisations.

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  • Yasmin
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    Hi Felix! So, if I change the default language I would be able of downloading them?

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  • Andrew MacArthur
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    Hello Felix,

     

    Is there a way to make the backed up .html files point to the files in the images folder?

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  • Felix Stubner
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    Oh dear, Yasmin, apologies for the late response I just have missed this. In theory that may work for you though.

    @Andrew - At the moment there isn't a way for you to do this, I would need to code this functionality from my side.

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  • David Seinsche
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    Hi Felix,

    as I am still not sure after reading all the comments:

    Does the backup work for every language the Help Center is set up?

    We have English as default language but also added Content in Dutch.

    Thanks in advance!

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  • Felix Stubner
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    @David - Thanks for leaving a comment. It only works with the default language at the moment. That being said a workaround suggested (but unconfirmed) was to change the default language to target the specific content you wish to backup. Hope that helps!

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  • David Seinsche
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    Hi Felix,

    thank you for your reply. 

    It tested it with the workaround (changing the default language), and what can I say:

    It works!

    So as long as Zendesk is not able to add a feature like this I highly recommend kBackup!

    You did a fantastic work with it!

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  • Felix Stubner
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    @David - That's great! I am glad to hear that the workaround works for you and you were able to get your content downloaded that way. Also great to have confirmation of this for others who might be looking to do the same in the future. Thanks again David, glad kBackup could help! :)

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  • David Seinsche
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    Hi Felix,

    it´s me again.

    I used the program but for I don´t know what reasons it stopped working and giving me an error message instead:


    It seems an error with .NET Framework, but after checking with my Admin I can confirm I have .Net 4.7 installed.

    If needed I can send you the Details via email.

    Do you have any idea?


    Best
    David

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  • Felix Stubner
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    @David - No worries. We can have a look and see what might be causing that. Could you email me felix.stubner(at)gmail.com the log files from the backup directory. Could you also expand the Details on that error message and copy the text and include it in your email as well. With that info I should be able to get an idea of what might be causing this.

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  • David Seinsche
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    @Felix, thank you for your response. I have sent you an email a minute ago.

    Thanks a lot,
    David

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  • Miles Dunn
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    Pardon me if the information is already found somewhere and I missed it. But do you have a Mac specific file to download? The .exe from my understanding is specific to PC. 

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  • Devan
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    Hello Felix Stubner,

    Would you be willing to respond to your and if it is Mac-specific?

    Best regards.

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  • Felix Stubner
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    Devan - Thanks for the nudge.

    Miles Dunn - A Mac version isn't currently available I'm afraid. I have considered creating one in the past and may do so but don't have an ETA. If you don't have access to a Windows machine, you may get it to work using a software such as Wine that emulates Windows. Hope that helps!

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  • Devan
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    Hello Felix Stubner,

    Way to be a "Titan" with your response there!

     

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  • Felix Stubner
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    Devan kBackup has been going for a while now and I try to respond usually within 24-48 hours to make sure users get answers relatively quickly.

    Really liking the new Mention feature, when I @someone it now actually tags them which is cool. Thanks for stopping by!

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  • Nicole - Community Manager
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    Thanks for the positive feedback on the mentions functionality, Felix Stubner!

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