Back up your Help Center articles at the click of a button!

188 Kommentare

  • Rune Jherd Matas

    I just want to back up a category in our help center. Any way to specify that?

    Thank you.

    0
  • Felix Stubner

    Rune Jherd Matas

    There's no way to specify only a specific category. kBackup doesn't support granularity in that regard.

    0
  • Donna Jadis

    Just wanted to add my thanks for a great tool. We have SSO and so Felix pointed out that I'd have to have a non-SSO login. Once I got that kBackup worked like a charm. We have (for now) a pretty simple configuration, so I just needed to get "Help Center" and not worry about anything else. But over 800 articles and 8200+ images all on my desktop now (well in a "Backup..." folder) so I can cull articles and images.

    Thanks!

    Donna

    0
  • Felix Stubner

    Donna Jadis thanks for your feedback, glad kBackup could help!

    0
  • JACQUELINE LEHR

    Hi Felix,

    I just used this tool for the first time, and it has positively made my day! An image folder! YAY! Thank you so much!

    0
  • Felix Stubner

    JACQUELINE LEHR that's great to hear. I am glad that kBackup could help you :)

    0
  • Marci Abraham

    Hi Felix Stubner this looks like a great concept I have two questions:

    1) do you have a Mac version yet?

    2) about the security check for the user being in the Zendesk domain: does this allow only admin-level users to create a backup, or would it also be possible for an end user with a login to do it?

    0
  • Felix Stubner

    Marci Thanks for reaching out.

    1) Not at this time. I am considering building a cross-platform version on a different tech stack though, but nothing concrete at this time. If Mac is your only option, there are some free software available that will let you run Windows programs such as Wine.

    2) The app simply checks whether a user account exists within the Zendesk domain. If it does, it will pull any articles that the account has access to. 

    Hope that helps to answer your questions. Let me know if there's anything else.

    0

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk