Adding a new page to a custom theme


5 Kommentare

  • Kay
    Community Moderator

    Hi Chris,

    You can't create add new page template at the moment.

    What you can do is have your website link to the Help Center, or create a new page somewhere on your own website.


  • Diziana

    Hi Chris,

    There is a small hack to achieve this. However I am not sure this would work for you but somehow this works in our case.

    Here is the hack:

    • Set the article template and use the same as an additional template.
    • Using JS and Zendesk Help Center API's you can pull all the categories on that page.
    • Now link that page to your home page. (as a link or something like that)

    I hope this would solve your problem for a short time until Zendesk didn't include an additional hierarchy.

    Let me know if you have any questions need any help.

    You can drop us an email ( directly and we would contact you.




  • Ngoc Chan

    Is there an update on this? This was written back in 2016. Is this possible to do within zendesk?

  • Nicole S.
    Zendesk Community Team

    Hi Ngoc -

    Theme templates remain fixed and new pages cannot currently be added.

  • Amy Ogborn


    Trying my luck, just in case. 

    But is it now possible to add new pages to your theme? It would be beneficial to create you own pages, at the moment it feels quiet limited.


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