I’d like to be able to provide some of our customer with information on when they can expect a reply. For example, they raise a ticket, the SLA is set to 72 hours. I’d like be able to provide them with something that says we aim to get back to you in 72 hours. Making the Zendesk SLA field customer visible would be idea, but since that's not possible... I wondered if anyone has done anything similar and what approach you took.
Also, did you find it helped with CustSat,
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