(+ add organization) search

11 Kommentare

  • Scott Allen

    A search of this field has to be more robust and comprehensive.  Otherwise we will have to use a printed list of names to just type in the one we are looking for.  Not really a search at all.  I agree with the points in the text above.

    1
  • Heather R

    Got it - thank you- and we're a vote for +1 on this request, we have started expanding our number of organizations to the point where type ahead doesn't help us as much either, especially since it only works as exact match and not searching for anywhere in the name of the organization.

    Our Organizations start with a string of letters and numbers and then have the name spelled out within it. 

      T223 Paris - Main

      T224 Manhattan - Colo

    So we can only find "Paris" by typing T123.  

    Why can't we find all colocations by searching for "colo" or see more than 8 drop downs for T22?

     

    BTW - the % is helpful - thanks for this tip!! -- but requires training agents on a Zendesk-specific type of character and again is limited to 8 in the dropdown. Wildcards are normally *

     

    1
  • Mike Martello

    Thanks, Michael! That is a helpful feature, but I think we'd still like both things you requested:

    • Display more than 8 results (maybe limit at 20 if necessary?)
    • Return any result containing the word that was typed, not just results that start with the word

    1
  • Ryan Osberg

    This is a necessary function.

    0
  • Michael Mulligan

    % now works as a wildcard in this search field but I was never notified by Zendesk of this change.

    0
  • Heather R

    Is this regarding advance searching or something else please?

    0
  • Michael Mulligan

    This was specific to searching for organizations to add a requester to an organization.

     

    0
  • Mike Martello

    +1 to the fuzzy search! We need this.

    0
  • Michael Mulligan

    I don't know when it happened or why someone from ZD didn't jump in this thread to let anyone know but % now works as a wildcard in searching the + add organization field. This has certainly resolved all searching issues for this field. You can use the % as the first character and you can use it multiple times within the field.

    0
  • Marci Abraham

    I came to report this terribly annoying (lack of) search functionality, and found out there's a fix. I think % is a bit clumsy, but I'll take it! Hope to see this filter functionality improved in the future to just filter on what is typed, without %.

    Just for the record, we too have multiple organizations. Additionally, we work with schools who interchangeably refer to themselves by the full name of the school or the initials. My Community College and MCC would be the same organization. But there has been no way to sort this out in search.  If I call the org "My Community College (MCC)" then MCC does not work in the search. If I call it "MCC - My Community College", then typing in MCC is the ONLY way to find it, not by the title. It's pretty much impossible to memorize each school's initials! 

    So anyway, I'm glad to see this improvement. Thanks! 

    0
  • Nicole - Community Manager

    Thanks for sharing, Marci!

    0

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