Help Center - improve 'was this article helpful' and allow user to leave reasons

65 Kommentare

  • Alejandro Colon

    Nicole - Community Manager

    Thank you for responding.

    Is it possible for you to add that as an official response?

    Sometimes, it is hard to find a Zendesk response in all of the comments on a post. 

  • Nicole S.
    Zendesk Community Team

    I don't feel that this meets the criteria for which we usually use the official response function. But to identify Zendesk responses, you just look for the little person icon on the avatar. 

    We will be updating our badges in the community in the near future with the release of the Gather badging EAP, and that should give better visual cues to which responses are from Zendesk. 

  • Allen Lai

    Still amazes me that this hasn't been addressed yet. Such an integral part of Guide that without it, renders the downvotes practically useless.

  • Allen Lai

    I was thinking of adding some javascript where it would automatically create a ticket and populate it with some metadata such as the article link and add a tag (e.g. "article-comment") so they don't get combined with the other tickets. Thoughts?

  • Niall Thomas

    Hi all, is there any update on this for the Copenhagen template? There is no document ready function in this template style.js file.


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