Integrating Zendesk into Microsoft Teams

3 Kommentare

  • Sam Arora
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    Any way to add a Hyperlink. I added URL but it's coming as plain text. I tried adding a @type as openuri but didn't work

    0
  • Michael Konstantin
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    @Sam Arora,

    My apologies for the delayed response; I wound up with the same issue, so I add JSON code for adding a button, that includes the different OS options...

    ##    "potentialAction": [
    ##        {
    ##            "@type": "OpenUri",
    ##            "name": "View in Zendesk",
    ##            "targets": [
    ##                {
    ##                    "os": "default",
    ##                    "uri": "{{ticket.link}}"
    ##                },
    ##                {
    ##                    "os": "iOS",
    ##                    "uri": "{{ticket.link}}"
    ##                },
    ##                {
    ##                    "os": "android",
    ##                    "uri": "{{ticket.link}}"
    ##                },
    ##                {
    ##                    "os": "windows",
    ##                    "uri": "{{ticket.link}}"
    ##                }
    ##            ]
    ##        }
    ##    ]

    This way, people can still quickly get to the ticket without needing to copy/paste the ticket details into Zendesk. Hopefully this helps you out, and again, my apologies on the delayed response.

     

    ~Konstantin

    1
  • Heather Cook
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    If we have multiple groups in Zendesk each with their own Team in MS teams, would I have to create multiple MS teams webhooks and therefore multiple Zendesk extensions? Or can I use the same web hook and Zendesk extension?

    0

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