Zendesk Chat API transfer to agent

Beantwortet

2 Kommentare

  • Ramin Shokrizadeh
    Aktionen für Kommentare Permalink

    Hi Karsten,

    Thanks for sharing your feedback. Currently, there are no plans to add this functionality to the API suite this year.

    This would be a good addition to the Conversations API, so a bot can steer the conversation to the last person or the person referenced in the message flow.

    If/when we add something like this to the APIs, we will let you know.

    Thanks,
    Ramin

    0
  • Karsten M. Jensen
    Aktionen für Kommentare Permalink

    Bump. Still every interesting for us to get this feature in the API.

    0

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