Does Zendesk provide a Process Knowledge Testing Tool Feature?
BeantwortetDoes Zendesk provide a Process Knowledge Testing Tool Feature? I am trying to find out if there is any provision through which we can create a Process Knowledge Test for the Zendesk agents and guage if they are meeting the actual vs desired levels of Process Knowledge and minimum skills
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Hi Kaushik -
This is not something currently available via our tool set.
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Is it a feature possible for the future? Would be great to have it on Enterprise level.
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