Select chat department

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6 Kommentare

  • Ramin Shokrizadeh
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    Hi Jorge,

    Thanks for sharing this defect in the new experience, it is a bug. The developers have been notified and will work on the fix in the coming weeks.

    Will update the thread when the fix is released.

    Thanks,
    Ramin

     

    0
  • Jorge Lage Saguier
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    Any updates on this?

    0
  • Jorge Lage Saguier
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    Additionally, just to confirm, are these the correct lines for the following:

    - We don't want to show the department drop-down in the widget (don't want our users to select or see the field)

    - We want to select the department from the script

     

    chat: {
    departments: { 
    enabled: [''],
    select: 'Honduras - B2C'
    }

     

    For some reason, it is not working. The department is not selected, and the department field is displayed with all departments as possible options for selection.

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  • Ramin Shokrizadeh
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    Hi Jorge,

    The fix to support department IDs got released two days ago. Let me know if it isn't working for you.

    The code would look something like this: https://pastebin.com/Ut749Q1p

    If you are calling it in console after the widget has loaded, ensure you are using the updateSettings API: https://developer.zendesk.com/embeddables/docs/widget/core#updatesettings

    -Ramin

     

     

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  • Jorge Lage Saguier
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    Thank you Ramin,

     

    Can you please take a look at:

     

    https://tigocare.zendesk.com/hc/es/community/topics

     

    Two issues we are seeing:

     

    (1) It didn't work with enabled: [''], but it did work with enabled: [0]. Which one is the supported one?

    (2) Help center title code didn't apply. Are we coding it correctly?

     

    Thanks!

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  • Ramin Shokrizadeh
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    Hi Jorge,

    Script should look like this for the Chat specific changes you want: https://pastebin.com/rrXvvgib

    If you need more assistance using the JS APIs, please email chat@zendesk.com

    -Ramin

    0

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