Conditional fields in Zendesk mobile phone app

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6 Kommentare

  • Tobias Madsen
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    Hello Charles,

    In my understanding, the conditional field app(CFA) is not responsive, but there is an EAP on conditional ticket fields(CTF) which is going to replace CFA. You can get early access from this link here:

    https://support.zendesk.com/hc/en-us/articles/207106547-Current-and-upcoming-Zendesk-betas#ctf

    I haven't been able to find out if it's responsive tho.

     

     

     

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  • Brett - Community Manager
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    Thanks for jumping in Tobias!

    Charles I've also provided a direct link to the Conditional Ticket Fields EAP so you can sign up.

    Cheers!

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  • Chris Sos
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    The Conditional Ticket Fields feature will be available across all devices and platforms (including mobile), so this should help with your use case.

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  • Charles Yaako
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    Hi All,

    Thank you for the responses, much appreciated, the CTF feature looks to be a great solution to our mobile phone app issue when supporting staff. 

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  • Amundsen, Svein Roar
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    We have migrated to the new CTF solution, but it`s still not working in the mobile app. (android)

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  • Brett - Community Manager
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    Hi Svein,

    I reached out to our mobile team and they've informed me that CTF is live on mobile for both Android and iOS. Could you try uninstalling and re-installing the app to see if this feature works on your end? 

    Let me know!

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