Under Settings -> Account -> Email piping we are able to set each chat transcript to automatically email to specific people which helps with oversight of the support provided.
A useful feature would be to include the Automated emailing of reports from Zopim. Specifically, if we can elect to receive Chat Details (History -> Actions -> Export Chat Details) emailed automatically once a day, week, month.
For once a week specify the day of the week, i.e. Saturday and the report will be run Midnight of the previous Saturday through 23:59:59 of Friday.
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