[Macros] - Enhance Macro Editing and Management Permissions

3 Kommentare

  • Heather R

    YES! Upvoted

  • Conza

    Good point. Tangentially related I think (may be interested in/assist: https://support.zendesk.com/hc/en-us/community/posts/360004331267-Bulk-Macro-Managment

  • Elizabeth Toy

    I agree there should be more granularity for Macro permissions, but for a different reason.

    We have a Macro that is set up to make a particular Trigger work (matches the Subject and tag that the Macro sets). The Macro is only available to the group "Support" so the 3 people in the group who have access to edit group Macros can edit it. This means they could change the subject or remove the tag and it would cause the Trigger to not work.

    It'd be nice if either 1. the entire Macro could be "locked" for editing or 2. if someone with certain permissions (global Macro permissions or maybe only Administrators) could lock particular configurations within the Macro.


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