How to migrate tickets and related data from CSV to Zendesk

6 Kommentare

  • Brett - Community Manager
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    Thanks for sharing :)

    2
  • HDM Contact
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    Always welcome, Brett!

    Hope we can help somebody!

    1
  • Chris
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    Can this also work for updating existing tickets?

    If I have a list of Zendesk tickets, can I do an upload to edit/update them? To add an additional tag without creating new tickets or changing anything else?

    0
  • Brett - Community Manager
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    Hey Chris,

    I can't speak for the integration mentioned above, however, it may be worth taking a look at our Managing Tickets in Bulk article which I've linked for you.

    You can also use the Zendesk API to update your tickets in bulk and add the appropriate tag.

    Hopefully, the developer of the integration can comment back here and point you in the right direction using their app.

    Cheers!

    1
  • HDM Contact
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    Chris, Brett - Community Manager is right!

    The best way to add tags to existing tickets is to use Bulk feature in Zendesk.

     

    0
  • Chris
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    Hi Brett & HDM, 

    Thanks for the response. 

     

    Unfortunately the Bulk feature isn't really an option as I cannot create a view to filter for only the tickets I need to edit at this time since they don't have any other identifiers at this time - hence the tags I need to add to separate them out.

    We're looking at an automated solution in the future, but was hoping for an easy win in the interim. Thanks anyways!

     

    0

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