We are planning to use the web widget on a page that shows the item the customer has bought. For example, tickets to travel on British Airways.
- On a page, we want to instantiate a specific subset of help center articles in the widget. I believe this is possible through tagging mechanisms. For eg, if the customer bought a British air ticket, we can show articles relevant to British Air by passing the context from the page as a label.
- If the first article on the helpcenter widget is about "How to cancel your british airways ticket", we want to customize the contact options. For eg: in this particular case, we want customers to always call us on phone. Likewise, if it is cancellation for Emirates, we would like customers to contact us through the contact form. Is this possible?
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