(slightly advanced) customization of the web widget

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  • Daniel Aron
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    Hi Arun, thanks for reaching out!

    There are a couple of options that might help here:

    > we want to instantiate a specific subset of help center articles in the widget

    You can achieve this with the helpCenter:setSuggestions API 

    > we want to customize the contact options

    To achieve the use-case you described you can use the suppress setting API. Per your example, you could have both Talk and the contact form enabled, and on the British Airways pages leave Talk enabled, but suppress Talk on Emirates pages.

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