We have product/security e-mails coming in from Zendesk (the company, not our instance) for example the recent action to update DNS records and also the Article Attachments e-mails to all admins in our Zendesk instances. In my case, and I am sure in many others we have higher level stakeholders setup as Admins either to get access to reporting or other features. However, they are not responsible for managing the platform.
When they receive these e-mails, they sometimes become worried or confused. I would strongly suggest we have an option within Zendesk to specify which users should be receiving these kinds of e-mails as it causes at times a lot of unnecessary confusion. The fact that we are unable to do this at this point is extremely strange. Thank you.
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