Operating Hours - adhere to them even if agent signed in


1 Kommentare

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Graham,

    It is true that the mobile apps do not fully understand operating hours schedules, it should however prevent the agent from changing the widget status. I just tried it on my account and mobile phone and it does force the account offline.

    Changing your agent status on the mobile app outside the operating hours schedule will not change the widget status to online.





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