We have our operating hours set to weekdays. However at the weekend we had a chat come through because agents were signed in on their cell phones. Chatting with Brenda on live support just now mentioned that this is expected behaviour, that if someone is signed in the widget will be displayed.
To me, this is unexpected behaviour and that you should adhere to the operating hours. I can understand that if you are in a middle of a chat, you want to carry that on, you don't want to cut it off. Maybe a checkbox in the settings so people can override it, so Force Operating Hours (this would then ignore any agents signed in).
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