Add tags after chat ends

Abgeschlossen

5 Kommentare

  • Offizieller Kommentar
    Rajat Garg
    Zendesk Product Manager

    Hi Joe and Lulwa,

    We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and allow agents to edit tags in History. You can find more about the feature in our announcement post here.

    Thanks,

    Rajat

  • Rajat Garg
    Zendesk Product Manager

    Hi Joe,

    Thanks for writing in. We don't have plans to allow editing of tags in chat window after chat has ended but we are working on roles and permissions feature that will allow Admins to configure permissions of agents so that they can edit chat tags in History. This feature will be available on Premium plan and we will make an announcement when it is ready.

    Thanks,

    Rajat

    1
  • Lulwa Jundi

    +1

    0
  • Joe Patti

    Thanks Rajat, that will certainly help.  A bit inefficient but definitely better than the current situation. 

    0
  • Mike Martello

    Hey Joe,

    Looks like this thread has been marked as completed, but feel free to upvote and follow along here as we attempt to get the ability to tag a chat from the active chat window after a customer has left a chat:

    https://chat.zendesk.com/hc/en-us/community/posts/115008263647-Adding-Tags-when-a-customer-leaves-first

    0

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