The Ban Feature cannot be disabled completely, and also uncontrollable and doesn't have restriction access to agents level. This causes a lot of problems to us because it is hard to control our agents who they are actually banning, and they can ban our visitors whenever they want! we can't even monitor it using the admin account in the banned list because they are banning visitors via windows>action>ban
I hope you can have this feature:
1. Ban feature can be disabled completely by Admin accounts
2. Ban feature can be set up to restrict agents level
3. Agents can ban visitors but it will prompt the admin account for approval to ban the visitor. This way, the Admin can check the validity if the visitor can really be banned.
I hope you can have this features soon. we get a lot of complaints from our customers who are being banned unreasonably by our agents.
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