• Ramin Shokrizadeh

  • 12. Februar 2016 03:48

  Zendesk Product Manager

  Hi there John,

  Thanks for the feedback. One thing that does exist now is the Zendesk panel inside of the chat panel when you are chatting with a customer, it looks like this:

  

  Have you tried using this already? Clicking on the ticket will open it up so you can see the full details of the chat.

  Thanks,
  Ramin

• John Michel

  • 12. Februar 2016 12:23

  Hi Ramin

   

  I cannot find this Zendesk panel. Could you please provide me with more instructions or a screenshot that shows how to get to the Zendesk panel?

   

  Thanks

  Ralph

• Ramin Shokrizadeh

  • 14. Februar 2016 15:58

  Zendesk Product Manager

  Hi Ralph,

  The panel will appear automatically once you have successfully integrated your Zendesk and Zopim account together.

  There are a series of docs you can look over to get them connected: https://support.zendesk.com/hc/en-us/articles/203661666-Setting-up-Zopim-Chat-in-Zendesk

  In your Zopim account, click on Account Settings and then the Zendesk tab to start the integration process.

  Thanks,

  Ramin

  Ramin

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