Zopim Chat direct access to user tickets

Beantwortet

3 Kommentare

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there John,

    Thanks for the feedback. One thing that does exist now is the Zendesk panel inside of the chat panel when you are chatting with a customer, it looks like this:

    Have you tried using this already? Clicking on the ticket will open it up so you can see the full details of the chat.

    Thanks,
    Ramin

    0
  • John Michel

    Hi Ramin

     

    I cannot find this Zendesk panel. Could you please provide me with more instructions or a screenshot that shows how to get to the Zendesk panel?

     

    Thanks

    Ralph

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Ralph,

    The panel will appear automatically once you have successfully integrated your Zendesk and Zopim account together.

    There are a series of docs you can look over to get them connected: https://support.zendesk.com/hc/en-us/articles/203661666-Setting-up-Zopim-Chat-in-Zendesk

    In your Zopim account, click on Account Settings and then the Zendesk tab to start the integration process.

    Thanks,

    Ramin

    Ramin

    0

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